OUR DESIGN POLICIES

In order to ensure maximum proficiency and customer satisfaction, our professional design team would like you to understand the production process.

PLEASE READ CAREFULLY.

By approving your proof you agree to the terms below. 

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Turn Around Time:
All Design Orders including changes will be up to 5 business days and are not included in the print turn around time. Please let us know if you have a specific deadline.

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Rush Order:

A Rush charge of up to 50% above the design fee will apply to any projects with less than a 3 day turn-around and this EXCLUDES weekends.

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Payment:

Full payment for graphics and half the product will be required before your project is started. Upon cancellation, a refund will be provided once the Cancellation Fee is applied. If the Cancellation fee is greater than the Advance payment, the client will be responsible for the remaining balance.

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Cancellation Fee:

Any canceled projects will be billed at normal hourly rates regardless of completion.

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Meeting Time:

The initial client meeting will be free of charge. Any additional meetings or consultations will be billed at an hourly rate.

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Rough drafts:

Once a project is ready for client approval, a rough draft will be provided by our designers. Standard printed proofs are no extra charge. Exact product proofs will vary by product but normally $25 per proof.

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Logos, Info, Pictures, Etc.:

You are responsible for supplying our designers with all the info, pictures, logos and any images you want to use for the layout of the product. We are happy to help find images and send you a link to stock imagery we use as well. Also, you are liable for the rights of any artwork, logos or text supplied to us. You agree that you have permission to use the info given to us and we are not liable for this. Please note we will not reproduce any copyrighted materials without permission from the copyright holder.

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Scanning fees:

A scan fee of $5 per scan will apply to any project requiring normal image scanning. Photo touch up is not included in this fee. Additional fees may apply for any negative or slide scans.

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Rights and Ownership:

When you pay for your graphics you own the PDF. If you need us to package the file there will be a packaging fee of up to $55 for all native files.

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Revisions:

Every project has revisions. Our first two revisions are free of charge. Each additional revision will be charged at the designer's hourly rate.

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Client Approval:

Once a project has been approved for print our designers are not responsible for any errors or delays in production. Your order will be on hold until the proof is approved, which may result in a delay in the expected completion date. All proofs must be approved in writing.

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Grammar errors:

In most cases the designers will cut and paste from the text you supply. It is 100% your responsibility to make sure your information is correct and accurate. We are not responsible for any errors including, but not limited to the following
  • Names
  • Addresses
  • Phone Numbers
  • Titles
  • Positioning
  • Fonts, Logos and all punctuation.

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Image Clarity:

Xpress is not held responsible for any pixilation or distortion in graphics supplied by the client, that includes logos, pictures, etc. If you are not sure please ask and we will be HAPPY to check your graphics before printing.

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Color Variation from screen to screen and printer to printer:

The color displayed on your screen or home printer may not perfectly match the final print. Color can vary from screen to screen, printer to printer, and paper stock to paper stock. For precise color matching, it is essential to discuss and approve it in writing. While we strive to get the color as close as possible, please note that color matching is not guaranteed. A hard copy proof on approved paper stock will need to be reviewed and approved before proceeding.


For more information, just email us at print@xpress-copy.com or give us a call: 540-829-1785

 

Client Satisfaction

Your satisfaction is our top priority. If you experience any delays in your project due to our team or if we fail to meet your expectations, answer your questions, or fulfill your needs in any other way, please email jonathan@xpress-copy.com. We are committed to doing everything possible to make it right and ensure your experience is as smooth as possible.