Customer Care Specialist

Job Description

We are seeking a friendly and professional Customer Care Specialist  to join our team. As the first point of contact for our clients, you will play a crucial role in providing excellent customer service and ensuring the smooth operation of our front desk.

Responsibilities:

• Greet and welcome clients and visitors with a positive attitude.

• Triage phone calls, emails (tickets), and inquiries promptly and professionally.

• Manage the to-call shelf, including reviewing items for quality assurance, call the client to let them know their order is ready for pick-up, indicate order has shipped in our system and send the invoice if there is a balance due.

• Assist clients with pick-up orders and register payments if there is a balance on the account.

• Direct clients to the appropriate Customer Service Representative to place orders.

• Maintain the reception area.

• Handle incoming packages to ensure they are delivered to the appropriate staff member.

• Maintain cleanliness and organization of the reception area.

• Provide administrative support to the Customer Services Representatives.

• Assist with special projects and tasks assigned by management.

Requirements:

• High school diploma or equivalent.

• Proven experience in a customer service or receptionist role.

• Excellent communication and interpersonal skills.

• Professional appearance and demeanor.

• Strong organizational and multitasking abilities.

• Familiarity with printing services and terminology is a plus.

• Ability to work independently and as part of a team.

Benefits:

• Competitive salary

• Health insurance

• Paid time off

• Friendly and supportive work environment

 

Please send your resume to sandy@xpress-copy.com

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